Viewing entries tagged
empathy

Flexing emotions

In my late teens, I discovered the wonderful world of gossip.

At the time I had no idea that that was what I was engaging in, but it absolutely was. I had friends who told me things, in private, to be kept secret, and I had other friends who asked me things about those private conversations. And when I shared these little details, my listeners became deliciously attentive. A sinister and attractive connection arose between us, where I would share information, and they would respond in wonder and delight.

“Nathan, you’re good friends with Beth, hey? Has she told you who she has a crush on? Is it Michael?”
“Uh, yeah, she’s been flirting with Michael, but he’s not the one she actually likes.”
(Gasping) “Oh reeeeally? Then, who is it? It’s so cool that you know, when none of us do!”
“Well, it’s Ben. She actually loves Ben, and is just using Mike to get closer to Ben.”
“OMG! Wow. Isn’t that so interesting? And gosh, poor Michael, because, doesn’t he like her??”
“Yeah, he does. He’s in love with Beth, but she’s in love with Ben, and.. you know what?”
“Yes? What?”
“Ben just told me he's is in love with Kate.”
“Noooooooo!!!”
“Yeah.”

And so on. I didn’t even consider the moral fallout. At 16 years old, I was still new to this world, I was still learning, I was naive. I was firmly in the present moment, and every other moment was just collateral damage.

These conversations went on for months, I’m ashamed to say. Beautiful faces with nice-smelling hair were paying me so much attention, actively seeking me out, pulling me aside, asking me what I know about others. And every time I shared something, their eyes would grow wide, their delicate hands would stroke my arm, and I felt warm feelings everywhere.

I had no idea that with each interaction, I was building an identity for myself. That I was becoming someone untrustworthy.

Anyway, with all the attention, and the warm feelings, and the pretty faces, I was never going to change. I was a wide-eyed deer enjoying all the shiny headlights. Until Maddie-day.

It was a weekend, and we had just finished our usual catchup: my friend Maddie is innocently asking me all about my friends’ secrets, and I'm spilling the beans. But then, instead of giving me the warm eyes and arm-strokes I’d become accustomed to, she goes dark. She pauses, with this smug smile on her face, and says bluntly,

“Nathan, you know that none of us girls would ever share our own secrets with you, don’t you?"

And it was my turn to go wide-eyed. I didn’t know what to say, but my foolish 16-year-old face forced a smile, and I asked “Why is that?”

“Because, dear, you are a gossip. All the girls just talk to you because you tell them your friends’ secrets. No one here actually trusts you at all.” She smiles again, gives a little “and that’s that” shrug, and trots off.

I was stunned. Every conversation from the past six months crowded back into my brain, and I started piecing together the looks, the hugs, the interest, and all the words I spoke so foolishly. She was right, of course, but in that moment all I could think was “Maddie is so mean. So rude. I hate her.”

I walked away, and stopped talking to her. But, I also stopped talking to everyone else too. The next time someone asked me to share some secrets, I would simply say “ah, that is a very good question, and one that is not mine to answer!”

For a long while, I didn’t get the excited looks from the pretty faces with nice hair. I didn’t get arm-rubs and eyelash-batting. I just wasn’t interesting anymore.

After another long while, things started to change again. New faces would lean in, and whisper their confessionals. I would nod sometimes, and cry with them sometimes. It became my hand that rubbed their shoulder, my eyes that grew wide, my head that would shake slowly. A soft trusting connection would form, and it was now me trying to make them feel warmer.

I really don’t know what made Maddie say what she did. I despised her for saying it, but in hindsight I see a deep intuition that neither of us were old enough to own. As painful as her words were to me, they were true, and they saved me.

I realise now that what I was doing was what story theorist Robert McKee would describe as “flexing emotions.” He explains that stories resonate in us because we all want to "visit another world, and be illuminated." We want to "use our minds in fresh and experimental ways, flex our emotions.” A story is a safe place for us to exercise all of the feelings, because in the end, it’s not really happening to us, but we can hold the feels for a while.

What the naive 16-year-old me was trying to do was really the same thing: I was holding other people’s relationships, feelings, lives. I was flexing my emotions vicariously through other humans' stories, like a commentator at a football game who never actually picks up a football. What Maddie did was force me into my own story. I had to experience my own emotions, with all the highs and lows that go with them. It was far more difficult than running commentary, but also, more rewarding.

Reading a great book, or watching an engaging TV series, or scrolling through everyone else's social media stories, all help us to flex our emotions. We visit another world, and try to find some illumination. Spending time listening and retelling each other's stories is exactly the same: we are in another's world, and vicariously feeling what they feel.

Our challenge, in fact one of our greatest challenges in life I believe, is to know what to do with the story once we have heard it.

A below-the-line response to a story is passive, reactive, gossip. We sit back and enjoy it all, and then we might perhaps reshare it, someone else's moment, and pretend that their feelings are ours.

But, an above-the-line response is entirely different. It's active. It seeks meaning and connection and illumination. It makes it personal. When it reshares, it doesn't need to share the story verbatim, but the insights gained from the story.

Stories are not meant to provide an ESCAPE from life. They are meant to help us FIND life. To find new perspectives and emotions and insights for our own lives and relationships. The goal of the storyteller has always been AUDIENCE TRANSFORMATION, and in our real lives, we can actively choose that path: every story we hear can transform us. From cinema hits to heart-journeys of loved ones, we can visit these other worlds, flex our emotions, and bring back some illumination.

And that illumination is ours, it is truth, and is exactly what the world does need to hear from us.

Like-minded vs like-hearted

This week, I spent a lot of hours writing a thing. I had an idea, and was focussed on sharing it, pushing my opinion, convincing my readers that the idea is true. I was going to post it today.

But then I read it. And then I trashed it.

I realised that I was writing so that others would agree with me. Like-minded others who would rally to my side, while I shared a polaric opinion about something I honestly didn’t know enough about.

There is a great difference, it turns out, between being like-minded and being like-hearted.

Like-minded people gather together and agree, and rant against those that disagree. We form groups and sides, and double down on our beliefs and stances and our right-ness.

Like-hearted people, in contrast, gather on the plain of love, acceptance, and difference. We believe different things on the surface, we can disagree, and have totally unique life experiences. But we stay together to learn from each other: perspectives, opinions, wisdom from other angles.

I often find it difficult to engage with a single-minded writer. They either have me on their side, or they don't, and then they are just trying to convince me of something. That's fine for a science paper, but it's not STORY.

Storytelling is all about like-heartedness. All writers have deep beliefs and opinions, but the great ones never explicitly need to share them. They wrap their world views in a trojan horse of shared narrative experience, allowing their audience to walk with them and draw their own conclusions in their own time.

Storytelling invites everyone in. It may seem like the softest tool of revolution, but it honestly has the most power to actually change someone’s mind. Living like-heartedly means you don’t have to convince, win or own. You just have to invite, and listen, and share the stories.

On the road: Basel, Switzerland

A few years ago Rach and I did some work for Roche Pharmaceuticals. With all the pharma-politics in play right now, I thought this memory from March 2019 was worth sharing.

—

We saw the tower before we even entered the country. And we watched it until our wheels hit the runway.

It's not that it's particularly big, but more, that it's alone. Every other structure is regular-sized: Houses and apartments and commercial buildings, all obeying the usual sizing rules of ancient European cities. But the Roche tower is a completely different creation. It stands tall and singular, like the first kid in school to hit her growth spurt. But without the awkward.

It's stands there, an alien beacon awaiting re-enforcements, breathing in 5% of the entire population of the city, like a scheduled apocalypse. 7:00am and they're all gone. And those left behind go about their day until the sunset return of all those who were taken, blinking in the afterglow of sunlight they never saw, wondering what's for dinner, and where the time went.

At least, that was the conclusion I drew, standing on the Wettsteinbrücke bridge overlooking the Rhine, with the softly spectacular homes of Basel Switzerland lining the shores. And that peerless tower, quietly breaking the horizon.

I watched the kaleidoscope sky reflect off the tower's shiny faces and sharp edges, and concluded that a corporate pharmaceutical juggernaut had landed in this quaint town, and is now feeding on the townsfolk, and honestly, how would you even say no to such a beast? We have bills to pay, loved ones to create experiences with, families to care for. We all need money. We all need to live.

I stood on that bridge, and compared the reflections: The crystal windows of the tower, and the slow running river below me. Clinical perfection, versus organic flow. Solidity and Fluidity.
Future and Nature.
The windows were winning, as far as clarity went.

Rach stood beside me, and I'm sure we were thinking the same thing:

What have we subscribed to here?
What possible part can we play in this world of billion-dollar pharma players?

Our message is one of empowerment and empathy, love over fear, celebrating difference and diversity. Who, in that tower, will listen, or even care?

--

The next morning, we were taken to the top floor. I could see France to the left, and Germany to the right. And below me, our enormous shadow, stretching across houses and spaces for blocks and blocks in the early morning light.

I wondered what it would be like to live in that shadow. Sunrise, but no sun. Just the monolith. The whole street would feel colder.

And then we were into it. Our workshop room had the most enormous table I'd ever seen. Someone flipped a switch, and the floor to ceiling curtains glided open, revealing a sunlit green courtyard, scattered with employees drinking their coffees and sharing their perspectives on, I don't know, world domination.

And then our people arrived. Scientists, researchers, health professionals, patient liaison experts. All serving in the Rare Disease Space. And all completely exceptional humans.

All my preempted judgements, all our fears of distant corporate robots, were just blown away by the absolute humanity of these attendees. They were passionate about their work. They want to save lives. They are searching for solutions that don't yet exist.

There were tears, and honesty, and vulnerability, and an overwhelming sense of love.

Yep. These aliens love us.

Turns out, this tower is filled with people who care about people. They've moved cities and countries to be a part of the team. To find cures, and solutions, for others in pain. They work long hours, they give up their own comforts, in the hope of finding needles in haystacks. We spoke to one researcher who has a child of her own with a rare condition that doesn't yet have a cure. But her job is finding a cure for a different condition, one that will save other children's lives but not her own. She works extra hard because she knows the pain the other parents are feeling, and she has to trust that somewhere else, there is a researcher close to a cure for her own child.

It's like this whole industry rests on faith. A daily belief that there is more to learn, more to find. Solutions still to be uncovered. Techniques still to be unearthed. There's this tenacity for justice, that declares "This is not right, and someone needs to fight for it".

I know Roche is a pharma giant. But inside those walls, we met the people doing the work, and in the rare disease space at least, they are doing the work of justice, and miracles. Inside those walls, there are thousands of people dedicating their lives to other people.

I know nothing is perfect, and I know corruption is everywhere. I grew up in a church, that I loved, so I'm well aware of the negative power of the institution. But what I saw in church is what I see in Roche:

Despite the corporation, despite the external shell of power and profits and popularity, there are thousands of people with hearts of gold, giving their lives for something meaningful and needed in this world.

Behind all the sharp corporate edges, beat soft warm hearts, and they are well worth appreciating, and applauding.

Active audiencing

I love being in an audience. Whether it’s a stage show, a concert, a standup comedy routine or a cinema, when I am in the audience I feel safe, and ready to experience a world that is different to my own. As a spectator to a story, I have permission to open up my mind, consider beliefs and perspectives that I normally wouldn’t ever consider.

If the protagonist on the stage (or in the movie) is stricken with poverty, then I can safely subscribe to that identity, and for a moment walk the same path. I begin to understand why she would steal that loaf of bread, lie to her children, sleep with that man for money. As myself, I would stand strong in my narrow-minded worldview that stealing is wrong, prostitution is wrong, etc. But as a spectator, I can agree that in this world stealing is vital, the prostitution was necessary, and in fact if I were in that situation, I may take the exact same actions.

Of course, this is one of the goals of storytelling - to move the audience towards new ideas, feelings, perspectives. But the role of the audience as spectator is not a passive one. To be an observer is to invest time into someone else’s story. But more than that, it suspends judgement, observing with an open mind the perspective of another. One of the first things a storyteller needs to create is a world that feels TRUE to the audience, and the great power of observation is when you can accept another’s experience as true - even if you don’t agree with it.

When we experience a great story, we have all willingly opened our minds to it, acknowledging that “though I do not agree with this worldview, I feel completely safe to subscribe to it for the duration of the story.”

Imagine if we held that attitude in our everyday conversations?

Imagine listening to another’s story, and not immediately defending your own worldview, announcing your own belief system, arguing your truth versus another’s. It’s not that impossible to observe without judgement, listen with an open heart, consider that there may be truth in a completely different set of beliefs. After all, we do it every single time we experience a story.

This week, instead of just information-sharing or social positioning, try some active audiencing with others. Observe with an open heart, a gracious mind and a less-fearful ego. Suspend the judgement, believe that the way life is for another is as true as the way life is for yourself.

Who knows, you may just leave the show with some fresh perspectives and a richer worldview.